Welcome to the Maison Esprit FAQs page! Whether you're new to our brand or a loyal customer, we’ve compiled answers to some of the most common questions. Explore below to learn more about our brand, shopping experience, sustainability efforts, and more.
Maison Esprit is a fashion-forward lifestyle brand that empowers women through chic, affordable, and high-quality clothing. We blend style with sustainability, ensuring that every piece you wear from us makes a statement both in fashion and ethics.
We are based in France & the United Kingdom, but our reach is global. Our headquarters handles everything from design to customer service, while our products are crafted by ethical suppliers worldwide.
We currently sell products in the United States. Now we do not offer worldwide shipping.
After placing your order, you’ll receive an email with tracking information once your package is shipped. You can use this tracking number to follow your order’s journey until it reaches your door.
We offer a 30-day return and exchange policy. Items must be unworn, unwashed, and in their original condition with tags attached. Visit our Returns & Exchanges page for more details and to initiate a return.
Sustainability is at the heart of Maison Esprit. We focus on three pillars: responsible sourcing, conscious production, and empowering our customers. We use organic and recycled materials whenever possible, minimize waste in production, and partner with ethical manufacturers. Learn more on our Sustainability page.
We provide detailed information about the environmental impact of our products, including the materials used and their origins. We are committed to reducing our carbon footprint and helping our customers make informed, sustainable fashion choices.
We encourage customers to make mindful fashion choices by following care instructions to extend the life of their garments, participating in our recycling programs, and choosing timeless pieces that reduce the need for frequent purchases. Our website offers tips and resources on sustainable fashion practices.
We refresh our collections weekly, offering the latest trends and restocking popular items. Be sure to check our New Arrivals section regularly to discover fresh styles.
To ensure the longevity of your Maison Esprit pieces, follow the care instructions on each label. We recommend washing in cold water, using eco-friendly detergents, and air-drying whenever possible.
If you have any questions or need help with your order, our customer service team is here to assist you. Visit our Contact page to reach out via email or phone, and we'll get back to you as soon as possible.
If you encounter any issues with your order, please contact our customer service team immediately. We’re committed to ensuring your satisfaction and will work to resolve any concerns promptly.
Yes, we actively participate in community and environmental initiatives. We support local organizations focused on sustainability, engage in recycling programs, and contribute to causes aligned with our values. Learn more about our initiatives on the Community Involvement page.
Stay connected with us by subscribing to our newsletter, following us on social media, and checking our website regularly. You’ll be the first to know about new arrivals, special promotions, and updates on our sustainability efforts.